GeoTesting
Client Satisfaction Survey
Personal information
Institution/Company Name:
Your Name:
Please rate our service to you in the areas listed below by checking the most appropriate box according to the following scale:
5 - High (exceeded expectations) to 1 - Low (failed to meet expectations); NA=not applicable.
Prior to Project Start
1. Technical expertise and helpfulness of GTX representative(s) on the telephone
NA
5
4
3
2
1
2. Timeliness of receipt of our proposal/quote
NA
5
4
3
2
1
3. Presentation and quality of proposal/quote
NA
5
4
3
2
1
During Testing
4. Keeping you informed of test status & schedule
NA
5
4
3
2
1
5. Technical expertise of GTX staff
NA
5
4
3
2
1
6. Promptness of field personnel (if applicable)
NA
5
4
3
2
1
7. Professionalism of field personnel (if applicable)
NA
5
4
3
2
1
8. Technical expertise of field personnel (if applicable)
NA
5
4
3
2
1
After Testing
9. Timeliness of receipt of test report
NA
5
4
3
2
1
10. Presentation and quality of test results
NA
5
4
3
2
1
11. Technical assistance on questions concerning report
NA
5
4
3
2
1
12. Timeliness of receipt of invoice
NA
5
4
3
2
1
13. Presentatioin and accuracy of invoice
NA
5
4
3
2
1
Overall
14. Overall experience with GTX
NA
5
4
3
2
1
General
15. Are there any items you feel are still outstanding on this project?
16. Are there any aspects of GTX you would like to see changed or improved?
17. Do you have any suggestions of services or benefits we could offer you to make you job easier?
Please enter the code that you see: